It is a condition of shipping that goods can be left at location if no person is available at the time of delivery. If goods can’t be left at location (drivers discretion) they will be taken back to the nearest depot where you will need to collect goods at your convenience. Resending goods will incur extra charges. Please provide shipping directions in space provided during checkout.
TFG will not be liable for any failure to deliver ordered goods or any delay in doing so. Furthermore, TFG have no liability for any damage or defect to goods delivered that is caused by any event or circumstance outside our control including, but not limited to: strikes, lock-outs and other industrial disputes, breakdown of systems or network access, natural disasters.
Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods “received in good condition” or words to this affect that appears on the carrier’s paperwork/delivery notes.
Please contact us if you have any questions regarding the shipment of your goods: 1300 85 40 50.
SHIPPING TERMS AND CONDITIONS
- Orders are released for dispatch only upon receipt of cleared payment in full or the terms agreed upon.
- If a tail gate is required for delivery please contact us for details. This will incur additional fees (automatic tailgate fee charge for any orders over 110kg.)
- Please note that this website currently supports Australia-wide shipping only. Prices are all in Australian dollars (AUD) and include Goods and Services Tax. For international orders, you will be responsible for organising and booking your own courier. Please email firstname.lastname@example.org for more information.
- If one item on your order is backordered, the whole order will be dispatched when the backordered item is back in stock. If you would like the order shipped in separate lots you may incur additional shipping charges. Please email email@example.com if you would like further information.
- On occasion your order will not be delivered in full (generally the case with barbells), please wait a day before notifying us, as usually the remainder of your order will be delivered the following business day.
- TFG does not have control over the delivery time or date and the courier company may not be able to fulfil special instructions. If you have questions about delivery time or date or whether special instructions can be fulfilled, please contact us.
SHIPPING OF BULK ORDERS (OVER 110KG)
- A tail gate fee will be charged if the delivery is too large (automatic with any order over 110kg) to hand unload or a forklift is not available.
- Someone is required to be at the destination to accept delivery.
- You may be required to help unload the delivery if there is no tail gate or forklift available.
- You will be charged a redelivery fee if no-one is home at the time of delivery. Alternatively you can pick up the order from the nearest depot.
- Bulk orders may take slightly longer to dispatch due to packing delays. Please allow an extra day for dispatch when ordering over 110kg.